Do I need to pay extra customs charges on delivery?
Under the current CNFans UK delivery arrangement, customers are not asked to pay an additional customs or import charge when their order is delivered.
UK delivery support
UK Customs & Import Charges
For UK orders, CNFans UK uses a dedicated delivery arrangement. Under our current delivery process, customers are not asked to pay additional customs or import charges when their order is delivered.
What does the price at checkout cover?
The order amount is shown before payment. This page does not break that amount down into tax or duty components; it explains the current UK delivery experience. Customers are not asked for a separate customs or import payment when the parcel is delivered under this arrangement.
What if I receive an unexpected customs payment request?
If you are unsure, do not pay immediately. Check that the message is genuinely connected to the delivery, keep your CNFans order number and contact our support team so we can check the order-specific situation. Do not share passwords, bank login details or full card details.
Where does this guidance apply?
This page describes the current CNFans UK delivery arrangement for orders delivered in the UK. It does not make a promise about delivery arrangements in other countries.
Will I be charged customs when my CNFans UK order arrives?
Under our current UK delivery arrangement, customers are not asked to pay a separate customs or import charge on delivery.
Do I need to pay the courier extra money for customs?
A separate customs or import payment is not normally requested from customers at delivery under the current arrangement.
What should I do if I receive an unexpected payment request?
Verify the delivery message, keep your order number and contact CNFans UK through the official contact page if you are unsure.
Does this page apply outside the UK?
No. It describes the current delivery experience for UK orders only. Check with support about another destination.
Is this general UK tax advice?
No. This page describes the current CNFans UK delivery arrangement and customer experience, not general tax or customs advice.
Read our delivery information, or visit How to Order for the steps before and after checkout.