Payment support
If you have started a bank transfer for a CNFans order and its payment status is still pending, this page explains what the status means and where to get help. A CNFans “Payment submitted” status is not confirmation that funds arrived.
Your order number helps support find the right order. Do not send your full card details, bank login information or passwords when asking us about a payment.
Check the order number and total shown in CNFans checkout. Continue from the checkout payment step to Stripe’s secure hosted page and follow the instructions shown there. Use the payment details presented in that flow, not details copied from an old message or screenshot.
After the Stripe payment step starts, CNFans may show “Payment submitted” or a processing message. This records the payment step; it does not mean that funds have arrived. CNFans confirms payment after the receipt has been checked.
A status that has not changed is not, by itself, proof that a transfer failed. Check the order using Track Your Order. Do not pay again just because the status has not changed. If you are unsure whether the transfer was sent, contact support first.
If your bank shows that money has left but CNFans has not confirmed the order, do not send another transfer. Keep your order number and contact support so the payment can be checked. Do not send full banking credentials or account details.
Check the order status on CNFans using your order number, for example on the Track Your Order page. This help page does not reopen a Stripe payment session, and closing the payment page does not confirm that a transfer was received. If you are unsure what to do next, contact support before making another payment attempt.
Get in touch if a payment is still not confirmed, you are unsure whether it was sent, you closed the payment flow, or you need order-specific help. Include your order number and a short description. See How to Order for the purchase steps or use our contact page.
No. A CNFans “Payment submitted” status records the payment step; CNFans still needs to check and confirm receipt of the funds.
Do not make another payment only because the status has not changed. Check the order and contact support if you are unsure whether the first transfer was sent.
Include your order number and a short explanation of the issue. Do not send passwords, bank logins or full card details.
Not necessarily. Confirmation timing can vary, so CNFans does not promise a fixed update time. The order is confirmed after the payment is checked.
Do not send another transfer. Keep your order number and contact support so the payment can be checked.
Follow the instructions shown on Stripe’s secure page. Do not assume that closing it confirms payment or that it can be reopened here. If you closed it, check your CNFans order status or contact support.
For the full order flow, read How to Order. For parcel updates, use Track Your Order or read the delivery guidance.